Privacy Policy

1. Introduction

Welcome to English Cosmos by Dr. Mukesh Kumar Pareek (“English Cosmos,” “we,” “our,” or “us”).

English Cosmos provides coaching, educational guidance, study materials, and online and hybrid classes for students preparing for the UGC-NET examination in English Literature, including preparation for Junior Research Fellowship (JRF) and Assistant Professor eligibility.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, submit an enquiry, register for a course, or communicate with us through our website or other communication channels.

We respect your privacy and are committed to handling your personal information responsibly in accordance with applicable Indian laws.

By using our website or submitting your information through our forms, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you interact with our website or educational services.

A. Personal Information

When you submit an enquiry, request course details, or register for a class, we may collect:

  • Full name

  • Mobile number

  • Email address

  • City, state, or location

  • Educational qualifications and academic background

  • Preferred course, batch, or learning mode (online or hybrid)

  • Other information you voluntarily provide through enquiry or registration forms

B. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on the website

  • Referral sources and general website usage information

C. Communication Information

If you contact us by email, telephone, WhatsApp, or through a website form, we may retain relevant communication records to respond to your enquiry, provide course information, and assist with your enrolment.

D. Payment Information

If paid courses are offered through our website, payments may be processed by third-party payment service providers. We may receive transaction references, payment status, and related billing information.

We do not intend to collect or store complete payment card details, banking passwords, UPI PINs, or other sensitive payment authentication credentials on our website.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To respond to enquiries about UGC-NET English Literature coaching.

  • To provide information about courses, crash courses, batches, fees, and class schedules.

  • To process registrations and manage student enrolments.

  • To provide online and hybrid educational services.

  • To share relevant course updates, class schedules, examination information, and study-related announcements.

  • To send promotional communications about new courses, workshops, or educational resources where permitted by applicable law and subject to your preferences.

  • To improve our website, educational services, and user experience.

  • To measure website traffic and advertising campaign performance.

  • To prevent fraud, maintain website security, and address technical issues.

  • To comply with applicable legal, regulatory, and accounting requirements.

We will not use your personal information for purposes materially different from those described in this policy without providing appropriate notice or obtaining consent where required by law.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve website functionality and understand visitor behaviour.

Depending on the tools implemented on our website, these technologies may include:

  • Google Analytics: To understand website traffic and user interactions.

  • Google Ads conversion tracking: To measure enquiries and registrations resulting from advertising campaigns.

  • Meta Pixel: To measure advertising performance and understand interactions with our website.

  • Essential cookies: To support website functionality, security, and user preferences.

These tools may collect technical information such as page visits, browser details, referral sources, and interactions with website forms.

You can manage cookies through your browser settings and, where provided, our website’s cookie preference controls. Disabling certain cookies may affect some website functions.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

5. Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share relevant information in the following circumstances:

  • Service providers: With website hosting companies, website developers, communication platforms, analytics providers, and other vendors who help operate our services.

  • Advertising platforms: With providers such as Google or Meta for permitted advertising measurement and campaign optimisation.

  • Payment providers: With authorised payment processors to facilitate course payments.

  • Legal authorities: Where disclosure is required by applicable law, a court order, or a lawful government request.

  • Business protection: Where necessary to investigate fraud, enforce our legal rights, or protect the security of our website and users.

We expect our service providers to handle personal information appropriately and apply safeguards consistent with their roles and applicable legal requirements.

6. WhatsApp, Phone Calls, and Email Communication

If you provide your mobile number or email address, we may contact you regarding your course enquiry, admission, fees, class schedules, and other relevant educational matters.

If you contact us through WhatsApp or another third-party communication platform, your communications may also be subject to that platform’s privacy policy and terms of service.

We will send promotional messages only where permitted by applicable law and subject to any consent or opt-out requirements.

You may request that we stop sending promotional communications by contacting us using the details provided in this policy or by following the unsubscribe instructions in the communication, where available.

Please note that we may still send essential service-related messages concerning an existing enrolment or transaction where legally permitted.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include restricted access to student information, secure hosting, access controls, and appropriate security practices.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including managing enquiries, delivering courses, maintaining enrolment records, resolving disputes, and meeting legal or accounting obligations.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable legal requirements and legitimate record-retention needs.

You may request the deletion of your personal information, subject to legal obligations or other lawful grounds for retaining it.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we hold about you.

  • Request correction or updating of inaccurate or incomplete information.

  • Request deletion of your personal information where applicable.

  • Withdraw consent for processing activities based on your consent.

  • Opt out of promotional communications.

  • Raise a concern or submit a grievance regarding the handling of your personal information.

To exercise these rights, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before acting on certain requests. Some requests may be limited by legal obligations or other applicable exceptions.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, educational resources, payment gateways, social media platforms, or online meeting services.

We do not control the privacy practices of these third parties and are not responsible for their independent privacy policies or content.

We encourage you to review the relevant privacy policies before sharing personal information with third-party services.

11. Children’s Privacy

Our coaching services are intended primarily for individuals preparing for higher-education and postgraduate-level examinations.

We do not knowingly seek to collect personal information from children in violation of applicable law. Where information relating to a child is collected, we will follow the applicable consent, notice, and other legal requirements.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Educational Content and Intellectual Property

Study materials, recorded classes, notes, test series, and other educational resources provided by English Cosmos may be protected by applicable intellectual property laws.

Personal information submitted by students will be handled in accordance with this Privacy Policy. Student information will not be published as a testimonial, success story, photograph, video, or promotional feature without the necessary permission or other lawful basis.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our educational services, website technology, data-handling practices, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

14. Applicable Law

This Privacy Policy is intended to be interpreted in accordance with the applicable laws of India, including relevant provisions of the Digital Personal Data Protection Act, 2023, and rules or other legal requirements applicable to our activities as they come into force.

The applicability of specific legal obligations will depend on the circumstances and the provisions in force at the relevant time.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Mukesh Kumar Pareek
Founder/Faculty: Dr. Mukesh Kumar Pareek
Website: https://englishcosmos.in/
Email: mukeshgopaltoday@gmail.com
Phone/WhatsApp: +91-9828402032
Business Address: Near Liberty exclusive Showroom, opposite Nehru Garden Road, Tonk Road, Lalkothi, Jaipur, Rajasthan 302015

We will review privacy-related requests and respond in accordance with applicable legal requirements.

Thank you for trusting English Cosmos with your educational journey and UGC-NET English Literature preparation.